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Delivery Driver/Sales Associate
The primary responsibilities of the delivery driver/sales associate position are to support Cole stores and provide outstanding customer service. You will drive the company vehicle, performing customer and inter-store deliveries that involve loading, unloading, preparing, inspecting, and operating the company vehicle safely.
Must have a valid California driver’s license and a clean driving record.
As a company sales associate, you will be responsible for assisting your assigned location with stocking, selling, and other tasks when not out on delivery.
Responsibilities:
- Provide an exceptional delivery experience to all of our customers
- Facilitate deliveries to retail customers and other Cole stores
- Maintain and operate the company vehicle and equipment and report any incidents immediately
- Plan routes to meet delivery schedules
- Load and unload merchandise safely from the company vehicle
- Assist with stocking, selling, and other in-store tasks
- Assist in service calls such as cutting keys, cutting or threading pipe, cutting window shades, cutting wood, cutting glass, building grills, and providing other customer-centric services
- Communicate clearly and provide courteous customer service
- Uphold attendance policies
Qualifications:
- Valid California driver’s license and clean driving record
- Driver experience preferred but not required
- Retail experience preferred but not required
- 25 years of age or older
- Ability to lift 50 lbs
- Willingness to work flexible hours
- Knowledge of retail computer systems, MS Word, and Gmail preferred but not required
- Excellent communication skills, exceptional organizational ability, and high attention to detail
A fixture in the community since 1920, Cole Hardware is a local, family-owned business serving the San Francisco Bay Area. Known for our outstanding customer service, commitment to our community, and leadership in environmental efforts, we are the first green-certified hardware store in the nation. Our stores offer a fun, fast-paced atmosphere, and we promote from within. If you are passionate about your career and contributing to a company you can believe in, please consider joining our team. We welcome the opportunity to meet you.
Equal Employment Opportunity Disclaimer
Cole Hardware is an equal opportunity employer and is committed to making employment decisions on the basis of merit. We want to have the best available person in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, or sexual orientation, including all classes protected by federal, state, or local laws. All such discrimination is unlawful and will not be tolerated.
Warehouse Associate
We are hiring full-time shipping/receiving warehouse assistants for our San Francisco locations. Successful applicants will be dedicated to providing outstanding customer service and becoming valued members of our team. We are looking for candidates able to perform general labor tasks in a warehouse environment.
This position is responsible for expediting the flow of merchandise from the vendor to the sales floor. Merchandise must be received, checked in, labeled, and sometimes transferred between our stores. Additional duties include but are not limited to the following:
- Accurately process incoming/outgoing orders.
- Unload and load trucks in a safe manner.
- Sweep, dust, and organize warehouse back stock and work area for orderliness at all times.
- Assist in processing, receiving, sorting, and stocking merchandise.
- Ensure warehouse is accessible and safe for staff.
- Ensure all outbound merchandise is properly processed/tagged.
- Process transfers for shipments moving on to other locations.
- Assist in service calls: cut keys, cut/thread pipe, cut window shades and mini blinds, cut glass, and provide other customer-centric services.
- Report any discrepancies or unresolved issues to warehouse supervisor.
- Process returns for defective or incorrect shipments.
Equal Employment Opportunity Disclaimer
Cole Hardware is an equal opportunity employer and is committed to making employment decisions on the basis of merit. We want to have the best available person in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, or sexual orientation, including all classes protected by federal, state, or local laws. All such discrimination is unlawful and will not be tolerated.
Sales Associate
The primary responsibilities of the sales associate position are to maintain outstanding customer service, generate sales, stock product, maintain well-stocked departments, and support the store management team.We especially encourage you to apply if you have knowledge in any of the following areas: electrical, plumbing, construction, garden, tools, or hardware.
Sales associates should:
- Have excellent customer service skills.
- Have prior experience in retail in the home improvement industry or have experience in the trades.
- Have the ability to stock and maintain a department.
- Have great organizational skills.
- Be able to stand for long periods of time.
- Be able to work independently and under supervision.
- Have the ability and willingness to work flexible hours (weekends, mornings, and evenings).
- Be computer literate.
- Be able to lift up to 40 pounds.
Equal Employment Opportunity Disclaimer
Cole Hardware is an equal opportunity employer and is committed to making employment decisions on the basis of merit. We want to have the best available person in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, or sexual orientation, including all classes protected by federal, state, or local laws. All such discrimination is unlawful and will not be tolerated.
Customer Service Ambassador (Cashier)
Your primary responsibility at Cole Hardware is to “create positive dinnertime conversation” with every interaction you have. Whether you are a cashier, sales associate, or warehouse staff, your job demands that you always operate professionally, with enthusiasm and goodwill toward our customers and your coworkers. Positive dinnertime conversation is created by always working 110% of capacity, doing whatever it takes to please the customer and to make sure our business is ready to serve their needs. You must be a self-starter, independent individual. These simple guidelines should inform your work every day:
- Be positive and friendly at all times to your coworkers and especially to our customers.
- Seek customers out. Implement the “Amaze Every Customer, Every Time—It’s Showtime” principles.
- Serve your internal customers equally as well as your customers walking through our doors.
- Always work hard and smart. There is no slack time at Cole Hardware.
- Do whatever it takes to help a customer completely. Never say “No”!
- Always say “Thank you.” Get to know your customers and invite them to return.
- Be proactive about learning everything you can about our customers, our products, and our business.
- Use what you learn and be a mentor to your peers.
Equal Employment Opportunity Disclaimer
Cole Hardware is an equal opportunity employer and is committed to making employment decisions on the basis of merit. We want to have the best available person in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, or sexual orientation, including all classes protected by federal, state, or local laws. All such discrimination is unlawful and will not be tolerated.