Question and answer section
Safely Shop with Us
Our top concern is for the health and well-being of our customers and our crew members. We are following best practices to keep all exposed surfaces sanitized. Our shopping carts, baskets, and register counters are wiped down at regular intervals. We are bringing extra vigilance to staying healthy. Our staff is required to stay home if they aren’t feeling well, and we ask the same of you. Both our crew and our customers must practice social distancing.
We’ll continue to offer several ways for you to get what you need through online shopping, curbside pickup, and home delivery, as our staffing allows. For store pickup, shop at acehardware.com and choose in-store or curbside pickup, or call us directly to place an order. We want to make it as convenient as possible for you to get the products you need, when you need them, with minimized contact.
When you choose to shop with us in-store, you will notice some new changes to comply with safety regulations. Customers are required to form a line outside, with a limited number of customers allowed inside the store at one time. We have placed floor decals to make it easy for customers to keep a 6-foot distance from each other while waiting for checkout. We also ask that you be patient and respect all other customers’ personal space and safety while shopping with us. For the protection of our crew you must wear a face covering, and cannot bring your own reusable bag. We may even ask you to bag your own items.
Cole Hardware exists to help others, and we are committed to supporting our community in this time of need. We will continue to be proactive in providing you the products you need, with a helpful and healthy staff, clean facilities, and accommodating shopping options.
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